Refund & Returns Policy

Last updated: May 18, 2025

All artworks sold on aksziii.com are produced to order by our professional print partner after your purchase has been placed. This allows us to offer museum-quality giclée prints while reducing unnecessary inventory and waste.

This Refund & Returns Policy applies to all purchases made at https://aksziii.com by AX Data Solutions B.V. (KvK-nr 91949025).

 

Your Right of Withdrawal (EU Consumers)

All artworks sold by aksziii are produced specifically after an order is placed. Because our products are made to order rather than taken from stock, they may not be eligible for the standard right of withdrawal under applicable consumer protection laws where an exemption for goods made to the consumer’s specifications or clearly personalised applies.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. We will arrange a replacement or a refund at no additional cost.

 

Returns & Non-Returnable Items

Because every artwork is produced specifically for each order, we do not accept returns or exchanges due to:

• Change of mind
• Ordering the wrong size
• Ordering the wrong frame colour
• No longer wanting the item

 

The following items are also non-returnable unless they arrive damaged or defective:

• Made-to-order prints
• Digital downloads (once access has been granted)
• Gift cards

 

Defective or Damaged Items

If your item arrives damaged or with a manufacturing fault:

• Contact us within 30 days of receipt at studio@aksziii.com, attaching photos of the defect.
• We will arrange either a replacement at no extra cost (including shipping) or a full refund – your choice.

 

Exchanges

• As our products are made to order, we do not offer exchanges for different sizes, colours, or change-of-mind purchases.
• We will replace an item free of charge if it arrives damaged, has a manufacturing defect, or the wrong product was delivered.
• To request an exchange, email studio@aksziii.com with your order details and the reason.

 

Return Shipping

• Who pays? Unless the return is due to our error (faulty/wrong item), you are responsible for return shipping costs.
• How to ship:
  • Pack the item securely in its original packaging where possible.
  • Ship via a trackable service (we recommend a carrier with insurance for higher-value prints).
• Return address:
  • AX Data Solutions B.V.
    Oostenburgermiddenstraat 275
    1018 LH Amsterdam
    Netherlands
• Risk of loss: The goods remain your responsibility until we receive them.

 

Refunds

• Once received and inspected, we will notify you of approval or rejection of your refund.
• Approved refunds will be processed via your original payment method within 14 days.
• If you haven’t received a refund after 14 days, please check with your bank/credit card company – then contact us at studio@aksziii.com if still unresolved.

 

Pricing Errors

We reserve the right to correct any pricing or typographical errors before order fulfillment. If we discover an error after your purchase, we will contact you to confirm whether you wish to proceed at the corrected price or cancel for a full refund.

 

Contact & Support

Need help? For any questions related to refunds, returns, or exchanges, reach out:

• Email: studio@aksziii.com
• Contact form: https://aksziii.com/contact

We aim to respond within 2 business days.